First aid procedures
Develop and implement clear first aid procedures so workers know what to do in an emergency, who to contact and where to find first aid support. The procedures should include:
- the names, contact details, work areas and shifts details of first aiders
- the types and location of first aid kits and facilities
- who is responsible for checking, maintaining and restocking first aid kits and facilities
- how first aiders will contact emergency services
- communication arrangements for remote or isolated workers including the equipment to be used and how to maintain it
- training requirements for first aiders
- information and instruction for workers on how to follow first aid procedures
- how specific first aid needs such as asthma, diabetes or allergies will be identified and managed while protecting workers’ privacy
- how workplace injuries and illnesses will be reported
- precautions for handling blood and body substances
- arrangements for supporting injured or ill workers who cannot safely remain at work
- access to debriefing or counselling after serious incidents.
Record keeping
First aiders should record any treatment they provide. These records should be reviewed by managers to help assess and improve the first aid arrangements for the workplace.
Any information recorded about the health of a person or treatment given should be treated as confidential and stored in a secure place.
Procedures and plans for managing an emergency
Ensure your workplace has an emergency plan that clearly outlines how to respond to an emergency. This plan should include:
- emergency response procedures
- evacuation procedures
- when and how to contact emergency services
- arrangements for medical treatment and assistance
- clear communication between the emergency response coordinator and workers.
Emergency procedures should specify the role of first aiders according to their level of qualification and competence.
For guidance on emergency plans and preparing for emergency procedures see Managing the work environment and facilities: Code of practice and Emergency management.