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David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information...
Scams
When you are ready to start buying things for yourself, or ready to move out of the family home, you should know your rights and where to go to get help if things go wrong. Consumer Protection can help you with information about buying a vehicle renting a place contracts (mobile phones etc) buying...
Your consumer rights
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources
Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
If you think you have been scammed please seek assistance where you need it. In the first instance, p lease contact WA ScamNet to report the scam and for assistance. If the scam relates to a product or a service , you may have rights under the Australian Consumer Law which can help your case, even...
Scams
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Need to submit a payment? Cashier counter services are located at the Cannington office , you can lodge payments for: tenancy bonds; licence and registration applications; and associations,...
Contact Consumer Protection
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection

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Publications

Laws prohibit children under 15 working in horse riding schools and equestrian centres If you run or manage a business that is a horse riding or equestrian centre you need to know: 15 years old is...
Labour Relations
Flyers
12 Nov 2018
Employees standing near traffic along roadways, roundabouts and in parking areas while holding or ‘flapping’ advertising billboards can be exposed to a hazard from moving vehicles. Employees often do...
WorkSafe
Alert
15 Oct 2018
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015
This checklist has been developed to highlight safety issues in the takeaway food industry and provides information on how to best manage those risks to minimise workplace injuries and comply with...
WorkSafe
Checklist
28 Jun 2016
This checklist has been developed to assist you in identifying risks associated with working at height .
WorkSafe
Checklist
18 Feb 2015

Announcements

The Department of Mines, Industry Regulation and Safety’s inaugural Annual Report, tabled in Parliament on 19 September 2018, is now available on the website . The 2017-18 report highlights the department’s key achievements and financial performance for the last financial year and showcases what we do for the community of Western Australia. The report also includes independently audited reports...
Corporate
Department News
25 Oct 2018
Rand Transport (1986) Pty Ltd was handed a $45,000 fine and a $2900 costs penalty in the Perth Magistrate Court following serious ammonia gas burns to a contract worker. Rand, a cold storage food distributor, pleaded guilty to failing to provide and maintain a safe workplace where contractors were not exposed to hazards. On 11 December 2014, during the construction of a dividing wall within a...
WorkSafe
Media release
30 May 2018
Employers have been reminded to ensure they are aware of all the special rules that apply when employing young people during the school holidays. Director of Labour Relations Private Sector Lorraine Field said today it was crucial that potential employers of young people understood the restrictions that are in place. “The Christmas holidays are the perfect time for teenagers to earn some money,”...
Labour Relations
Media release
18 Dec 2017
Children heading to this year’s Perth Royal Show will have at least 258 safe showbags to choose from after Consumer Protection carried out its annual checks on toys and novelty items contained in the bags. Commissioner for Consumer Protection David Hillyard said product safety officers have inspected more than 1,500 individual items before declaring the showbags to be safe. “Of the hundreds of...
Consumer Protection
Media release
05 Sep 2017
WorkSafe has issued a warning to keep children out of hazardous workplaces – particularly farms – during the school holidays. WorkSafe WA Commissioner Lex McCulloch said today workplaces were not the ideal places to take children, especially potentially hazardous ones like farms. “What needs to be kept in mind is that a farm is a workplace that frequently contains plant and machinery that can be...
WorkSafe
Media release
05 Jul 2017
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection WA is a proud supporter of Fraud Week, which this year starts on the 15 th of May and aims to help social media users learn how to spot a scam. Social media profiles often display a lot of personal information, such as your photos, where you have been lately, a record of life events, who you’re connected to and...
Consumer Protection
Department News
12 May 2017
With Acting Consumer Protection Commissioner David Hillyard The economic downturn in WA is creating opportunities for heartless scammers to take money from people in desperate circumstances who are least able to afford it. Consumer Protection has received reports from a number of people recently who have fallen victim to personal loan scams and have given personal information which could lead to...
Consumer Protection
Department News
09 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard If you’re buying a car any time soon we have a message we’d like to drive home. Consumer Protection has concerns about the value of add-ons being sold to people purchasing motor vehicles in Western Australia. There’s been a recent increase in complaints to Consumer Protection about the vehicle ‘extras’ sold at the point of sale such as...
Consumer Protection
Department News
06 Jan 2017
With Acting Consumer Protection Commissioner David Hillyard Summer’s here and that means music festival season. But what happens if a big outdoor event or live concert is cancelled or dramatically changed at the last moment? The Australian Consumer Law (ACL) gives consumers rights if an Australian business fails to deliver what they said they would … that can include calling off a festival or...
Consumer Protection
Department News
01 Dec 2016
An interim ban on electrically unsafe self-balancing scooters, also known as hoverboards, has now been introduced as a mandatory standard for the next two years. Self-balancing scooters are also known as gliders, smart boards, sky walkers or mod boards. Most two-wheel scooters are manufactured in China and range in retail in price in Australia from $150 to $1,000. The original ban came into place...
Consumer Protection
Department News
29 Jul 2016

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