Property industry

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Clandestine drug laboratory sites, commonly known as clan labs, are places where illegal drugs are manufactured. Criminal producers often use rental properties, although they also use commercial properties, remote rural properties and hotel and motel accommodation. Clan labs pose a number of risks...
Having problems with renting a home?
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
The Residential Tenancies Act and Regulations were amended on 1 July 2013. An FAQ was developed to help you in understanding how the updated laws apply to your tenancy. How the laws apply to an individual tenancy depends on when the tenancy agreement started. The updated laws do not affect fixed...
Renting tools
In Western Australia workers have been killed by lightning, the most recent in 2014 when a backpacker working on a farm at Bruce Rock died after she was struck by lightning. Workers are most at risk working out in the open, on the sea or other waterways or sheltering under trees or other structures...
Environmental factors
Consumer Protection is seeking community feedback about whether new laws should be introduced to regulate boarding and lodging in WA. Status: CLOSED , Friday 30 June 2017 Background Boarders and lodgers are currently not covered by the Residential Tenancies Act , although boarding premises...
Consultations and reports
Refunds will be considered with reference to the particular circumstances, and the requirements of the Settlement Agents Act 1981 (“the SA Act”) and associated Regulations. Settlement Agent Licence applications and triennial certificate renewal applications Licence and triennial certificate fee...
Settlement agents and conveyancers
Drainage plumbing diagram fees A $10.50 fee now applies to the purchase of Drainage Plumbing Diagrams. Go to the 'Search for a drainage plumbing diagram' website Click here for the search Drainage plumbing diagrams (also known as flimsies or as constructed diagrams) are a diagrammatic...
Certificates and diagrams
CPD modules from last year are available online to help you meet your compulsory professional development requirements. There is a new topic each year. The topics are selected to assist licensees and registrants to update their knowledge of industry developments, legislative changes and work...
Settlement agents and conveyancers
Consumer Protection is seeking industry views on the final draft of the new Real Estate and Business Agents and Sales Representatives Code of Conduct 2016. Status: CLOSED, Monday 30 May 2016 Background The new code, will replace the existing Code of Conduct for Agents and Sales Representatives 2011...
Consultations and reports
Consumer Protection are seeking industry views on the final draft of the new Land Valuers Code of Conduct 2016. Status: CLOSED Friday 20 May 2016 Background The new code, will replace the existing Land Valuers Code of Conduct 2011 , (the 2011 Code) and implements feedback previously received from...
Consultations and reports

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Publications

Property settlement fact sheet
Consumer Protection
Fact sheet
18 Apr 2018
Department of Housing tenants
Consumer Protection
Information
18 Apr 2018
Minimum levels of security - residential tenancy laws
Consumer Protection
Guidance note
18 Apr 2018
The iRentWA flyer is a customisable flyer that real estate and rental agents can use to promote their business and Consumer Protection's smartphone app iRentWA to their clients. How to use the flyer...
Consumer Protection
Flyers
21 Mar 2018
Verse Property Group An East Victoria Park real estate agency has been fined $8,000 by the Perth Magistrates Court for the late lodgement of tenancy bonds to the Bond Administrator. Verse (Aust) Pty...
Consumer Protection
Bulletin
14 Mar 2018
08 March 2018 30 month ban for real estate sales rep over unfair and dishonest conduct (Olivia Murray) A real estate sales representative who purported to work for a Wanneroo real estate agency after...
Consumer Protection
Bulletin
09 Mar 2018
The BondsOnline eTransactions system will be temporarily unavailable to allow for system maintenance and enhancement.
Consumer Protection
Bulletin
23 Feb 2018
31 January 2018 Consumer Protection wants you to be aware that from 8 February 2018, when you submit a bond disposal, a new survey will appear in the eTransaction Number confirmation box that you...
Consumer Protection
Bulletin
31 Jan 2018
January 2018 Western Australia’s Building Regulations 2012 require owners of residential dwellings to have compliant smoke alarms installed prior to the sale, transfer of ownership, rent or hire of...
Consumer Protection
Bulletin
27 Feb 2018
January 2018 Western Australia’s Building Regulations 2012 require owners of residential dwellings to have compliant smoke alarms installed prior to the sale, transfer of ownership, rent or hire of...
Consumer Protection
Bulletin
23 Jan 2018

Pages

Announcements

A Perth city real estate agency and its licensee have been reprimanded and fined a total of $5,000 by the State Administrative Tribunal (SAT) over offences relating to their property management practices. South Coast Realty (WA) Pty Ltd , trading as Rental Solutions of Hay Street Perth, was fined $3,000 for eight offences under the Real Estate and Business Agents Act and the Code of Conduct which...
Consumer Protection
Media release
23 Mar 2018
A real estate sales representative who purported to work for a Wanneroo real estate agency after her employment had been terminated has been disqualified from applying for registration for two and a half years by the State Administrative Tribunal (SAT). Olivia Loretta Anne Murray was also ordered to pay costs of $4,000 after Consumer Protection took disciplinary action against her for breaching...
Consumer Protection
Media release
07 Mar 2018
A property manager has been reprimanded and fined $2,500 by the State Administrative Tribunal after falling victim to a holiday accommodation booking scam which resulted in a $45,000 loss for her employer, a Scarborough real estate agency. Vicki Theresa Redfern had failed to exercise due skill, care and diligence, in breach of the Real Estate and Business Agents’ Code of Conduct, when dealing...
Consumer Protection
Media release
21 Dec 2017
Western Australia’s Building Regulations 2012 require owners of residential dwellings to have compliant smoke alarms installed prior to the sale, transfer of ownership, rent or hire of the dwelling.
Building Commission
Department News
20 Dec 2017
An Ellenbrook settlement agent has been fined $14,000 by the State Administrative Tribunal (SAT) for their role in relation to two failed Pilbara strata property deals involving what is termed ‘mezzanine financing’. KDD Conveyancing Services Pty Ltd was reprimanded by the SAT and also ordered to pay costs of $1,000 for breaching the Settlement Agents Act and Code of Conduct over unauthorised...
Consumer Protection
Media release
20 Dec 2017
A Joondalup real estate agency and a sales representative will have to pay a total of $21,200 in penalties and costs ordered by the State Administrative Tribunal after a Balga house was sold without the consent of one of the owners. The owners were a couple who had moved overseas and the agency was duped by the husband into believing that his wife and children were killed by the Taliban in...
Consumer Protection
Media release
13 Dec 2017
Asbestos Awareness Week 2017 runs from 27 November - 1 December 2017. Please take this opportunity to ensure your workplace asbestos management systems are up to date, and that workers are aware of these systems. And remember – buildings built before 1990 are likely to contain materials with asbestos content. Follow the links for more information: Checklist for asbestos management Asbestos FAQ...
WorkSafe
Event
24 Nov 2017
Another loss from a cyber-attack that intercepted a property sale transaction has triggered Consumer Protection to issue a renewed warning to buyers, sellers, tenants and agents in WA to be extra vigilant. In the latest case, the buyer of a Karrinyup property lost $20,000 after cyber criminals sent an email purporting to be from his real estate agent requesting the deposit be paid into a bank...
Consumer Protection
Media release
24 Nov 2017
A Wandi property manager has been fined $5,000 by the Perth Magistrates Court for operating without a licence and a current triennial certificate. Josephine Wei-Wei Liau was also ordered to pay costs of $1,784 after being convicted on 20 November 2017 for holding herself out as a real estate agent and demanding and receiving monies in respect of services as an agent while unlicensed. Ms Liau was...
Consumer Protection
Media release
23 Nov 2017
A real estate sales representative has been permanently disqualified from ever holding a certificate of registration in WA and fined $1,500 by the State Administrative Tribunal (SAT) after fabricating multiple purchase offers on four Perth properties. Gayla Currie , who worked for Century 21 Max Comben real estate agency in Morley, was also ordered to pay costs of $1,200 in SAT orders published...
Consumer Protection
Media release
09 Nov 2017

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Applications

Land valuers can apply for or renew their licences.
Consumer Protection
Real estate and business agents and sales representatives can apply for or renew their licences and registrations.
Consumer Protection

Payments

Information regarding licence fees and links to the relevant forms for land valuers, real estate agents, sales representatives and property managers, settlement agents, and retirement villages.
Consumer Protection
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